Privacy policy.

 

Use of private information policy (GDPR)

Last updated: 01/10/2026

Summary:

We respect your privacy and comply with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR). This policy explains how we collect, use and protect the personal information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy

  2. How we collect information

  3. What information do we hold

  4. Where we store your information

  5. What we use your information for

  6. How long we keep your information

  7. Your data protection rights

  8. The steps we take to keep your information private

  9. How to complain

  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll only use your personal information for the purposes described in this policy. We don’t sell your personal information, and we only share it with service providers where necessary to run our business and provide our services, or where we’re required to do so by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website and the third-party services we use may use cookies or similar technologies that are necessary for their operation. Where required, we will ask for your consent before using non-essential cookies or similar technologies.

We collect your email address when you sign up for one of our newsletters. When you take one of our online quizzes, we may collect your name, email address, optional professional information such as your job title, your quiz responses and results, and your email marketing preferences. We use this information to provide your quiz results and, where you have consented, to send you relevant follow-up emails, resources and information about our services.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information do we hold?

  • When you contact us by email or through our website, we collect your name, email address, phone number, social media username, and the company you work for, if you’ve given us that.

  • If you sign up for a newsletter, we only collect your email address. If you take one of our online quizzes, we may collect your name, email address, optional professional information such as your job title, your quiz responses and results, and your email marketing preferences.

  • When you buy something from us, we collect your name, email address, phone number, and delivery address.

  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

  • All purchases are processed by Stripe via Squarespace, our e-commerce platform and we never have access to your credit card information.

Where we store your information

When you contact us by email or through our website, we store your information in Squarespace, our Customer Relationship Management (CRM) software. If you sign up for our email list or consent to receive marketing emails, we store your contact information in MailerLite, the email marketing platform we use to manage our mailing list and send email communications. When you take one of our online quizzes, your information and quiz responses are processed through Interact, the platform we use to provide our quizzes. If you provide your email address and consent to receive marketing emails, your contact information and relevant quiz information may also be transferred to MailerLite, the email marketing platform we use to send follow-up emails and other communications you have agreed to receive. When you buy something, your information is stored in Squarespace, our e-commerce platform, and if we do business, we store your information in our accounts software, within Squarespace. We chose these systems partly for their commitment to security.

What we use your information for

We use your information for the reason you provided it. This may include responding to an enquiry, providing a product or service you have purchased, delivering your quiz results, or sending communications you have asked to receive.

If you have consented to receive marketing emails, we may send you relevant educational content, follow-up information related to your quiz results, and information about our products and services. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

We may also use your information where necessary to administer our business, including sending invoices, statements or payment reminders.

How long we keep your information

We keep your personal information only for as long as we need it for the purpose it was collected, or for as long as we are required to keep it for legal, accounting or regulatory reasons.

If you unsubscribe from our marketing emails, we will stop sending you marketing communications. We may retain limited information necessary to record your preference not to receive further marketing emails.

Your data protection rights

You have rights over your personal information. Depending on the circumstances, these may include the right to ask us for a copy of the information we hold about you, to correct inaccurate information, to ask us to delete or restrict the use of your information, or to object to how we use it.

Where we rely on your consent, you can withdraw that consent at any time. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

If you would like to exercise any of these rights, please contact us using the details in this policy.

Who’s responsible for your information at our company

Camilla Walton, our CEO, is responsible for the security of your information. You can contact them by email at hello@cultivate-english.com or by phone at 44 7535 051752‬ if you have any concerns about the information we store.

Who has access to information about you?

Within our business, access to your personal information is limited to people who need it to do their job.

We also use trusted third-party service providers to help us run our business and provide our services. These include platforms such as Interact for online quizzes, MailerLite for email communications, Squarespace for our website and e-commerce, and Stripe for payment processing. These providers may process personal information on our behalf where necessary to provide their services.

We do not sell your personal information to third parties. We may disclose information where we are required to do so by law.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Google Chrome, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted using Mac software and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Camilla Walton by email at hello@cultivate-english.com or by phone on 44 7535 051752‬. If you’re the letter writing type, send your envelope to Fishermans Cottage, Spring Road, Lymington, SO413SQ.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

 

Cookies

Our Cookies Policy forms part of, and is subject to our Terms of Use. Please read above here to check our Privacy Policy.

1.2 As with other platforms, we use cookies and similar technologies to help us understand how people use our Platform so that we can continue to improve our Platform.

1.3 With this Cookies Policy, we want to provide you with clear and explicit information about the cookies and technologies we use on our Platform and your choices when it comes to these cookies and technologies.

1.4 If you Use our Platform without blocking or disabling cookies or opting out of other technologies, you are indicating your consent to our use of these cookies and other technologies and to our use (in accordance with this Cookies Policy and our Privacy Policy) of any data and personal data (i.e. data that identifies you, or from which you are identifiable) ("Data") that is yours that we collect using these cookies and technologies. If you do not consent to the use of these cookies and technologies, you will need to block or disable them using your browser settings, the opt-out links identified in this policy, or the settings within our Platform.

1.5 If you choose not to accept Cookies from us or our third parties, or if you accept Cookies but subsequently disable some or all of the Cookies through your browser settings, you won't have access to many features that make your experience with us more efficient and some of our Platform may not function properly.

WHAT ARE COOKIES?

2.1 A cookie is a text file placed on your computer or device when you visit a website by that website's server ("Cookie"). Only that server is able to retrieve or read the contents of that Cookie. Each Cookie is unique to your web browser and contains some anonymous information such as a unique identifier, the site name and some other digits and numbers.

2.2 Cookies can be “persistent” or “session” cookies. Cookies can 'remember' you either for the duration of your visit i.e. they are deleted as soon as you close your browser ("Session Cookie") or for a number of visits i.e. they remain on your computer when you have gone off-line ("Persistent Cookie").

2.3 Session and Persistent Cookies can be either first or third-party Cookies. A first-party Cookie will be placed on your computer or device by us and a third party Cookie will be placed on your computer or device by a different website (for example, we use Google Analytics to gather anonymised information which we analyse to monitor traffic to our Site).


2.4 To find out more about cookies, including how to see what cookies have been set and how to block and delete cookies, please visit the ICO website.

3. WHY WE USE COOKIES

3.1 We use Cookies to improve your experience of our Site.

3.2 Cookies do many things such as enabling you to navigate between pages efficiently, storing your preferences and making the interaction between you and our Site faster and easier. For example, Cookies enable you to remain logged into our Site – without Cookies, you would have to log into our Site each time you visited it.

3.3 Some websites also use Cookies to enable them to target their advertising or marketing messages based on your location and/or browsing habits.

4. TYPES OF COOKIES WE USE

4.1 We use the following types of Cookies: (a) Security: These Cookies allow us to promote security on our Site, (b) Analytics: We track Site traffic patterns so we can identify popular Site content and potential Site problems, (c) Site features: We measure how visitors use our Site so we can optimise the web pages and use of our Site, and (d) Advertising: We use non-identifiable information about you to show you advertising on our Site.

5. THIRD PARTY COOKIES

5.1 We may include advertising content (graphics, animations, video, etc.) in our broadcast advertising, which may contain Cookies placed by third parties. The placement and the use of Cookies by any such third parties will be subject to the privacy and/or cookies policies of those third parties.

5.2 These Cookies will help the third parties (while the Cookies are valid) to:

5.2.1 1. count the number of display advertising content delivered via our advertising; identify advertisements displayed; count the number of users who clicked on each ad, allowing them to calculate the amounts due and thereby establish statistics; and/or

5.2.2 2. recognise your device at any subsequent browsing of any other site or service on which these advertisers or third parties also place these Cookies and, if necessary, adapt these third party sites and services or advertisements they broadcast to your device.

5.3 Google Analytics

5.3.1 Google Analytics, a web analytics service provided by Google Inc., uses Cookies to gather information about how visitors use our Site.Google Analytics uses its own Cookies, to analyse the use of our Site on our behalf. The information generated by the Cookies about your use of our Site is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to our Site and its pages, the average time spent on our Site and the pages viewed.

5.3.2 For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit http://www.google.com/intl/en)ALL/privacypolicy.html.

5.3.3

5.4 Social buttons

5.4.1 These 'social buttons' are visible on our Site to allow you to share content via social networks, including (but not limited to) Facebook, Twitter, Instagram and Google Plus.Cookies are placed by these platforms on our Site, and allow them to collect information about your browsing.

5.4.2 To learn more about the privacy policy and Cookie management for Facebook click here, Twitter click here, Instagram click here and Google Plus click here.

5.5 IT tests

5.5.1 These Cookies, emanating from our contracted supplies, test at our request the features of our Site and the performance of user navigation of our site.

6. SIMILAR TECHNOLOGIES

6.1 In addition to cookies, we also use the following standard Internet technologies in connection with your use of the Platform [NOTE: We have set out below these similar technologies by way of example only. Please find out and insert the type of similar technologies you use (or plan to use in the near future), what are they, what do they do, and why do you use them.]:

6.2 Clear GIFs

6.2.1 [We use “clear GIFs”, sometimes known as “web bugs”, which are small image files that we embed into our email newsletters. These clear GIFs tell us whether you opened the newsletter, clicked on any of the content or forwarded the newsletter to someone else. This provides us with useful information regarding the effectiveness of our email newsletters, which we can use to ensure that we are delivering information that is relevant to our users.]

6.3 Flash Cookies

6.3.1 We use Flash Cookies to [NOTE: Please insert purpose.]. This ensures that [NOTE: Please insert what it ensures.]. We do not use Flash cookies for the purposes of collecting any personal data, and do not use Flash cookies to respawn any Cookies that you might previously have deleted.

6.4 HTML5 local storage

6.4.1 We use HTML5 local storage to store [NOTE: Please insert what you store.] on [NOTE: If you access the mobile version of our website, we use HTML5 local storage to store certain[NOTE: Please insert type of data e.g. cookie data, authentication data, username and display preferences etc.].The information we store helps us to [NOTE: Please insert how it improves the user experience etc.] when you sign up for an account. Depending on your browser you can remove local storage when clearing your cache and cookies. We do not use HTML5 local storage to collect any personal data.

6.5 Activity tracking

6.5.1 We use [NOTE: insert service/software.], a service provided by [NOTE: Insert provider company.] to collect usage data from our iOS and Android mobile apps in order to help us understand how users are interacting with our apps. [NOTE: insert service/software.] is used to track activities within the app such as likes, follows and plays. This information, including your IP address, is transmitted and stored by [Confirm - Localytics on servers in the United States]. For more information see [NOTE: Insert url link to the provider's privacy policy]. If you would like to opt out of this tracking, please see our Option Out section below.

6.6 App performance tracking

6.6.1 Our mobile apps use the app performance and analysis technology [Note: please confirm. If you wish to opt-out of Adjust tracking, please see section 7 (Your Choices Regarding Cookies).

6.7 Bug reporting

6.7.1 We work with [Note: please confirm]. To opt out of bug reporting please see section 7(Your Choices Regarding Cookies).

7. YOUR CHOICES REGARDING COOKIES

7.1 We think it’s important that you are able to control the collection of personal data relating to your use of our Platform, and have therefore made sure that you can opt out of any personal data collection using cookies or other technologies as set out below. (Please note that you cannot opt out of our use of Flash cookies or HTML5 local storage as these are necessary for the technical operation of the platform. However, we do not use these technologies to collect any personal data.) When you sign up to our Site, we will ask you if you will accept Cookies from us or our third parties. If you choose not to accept Cookies from us or our third parties, or if you accept Cookies but subsequently disable some or all of the Cookies through your web browser settings, you won't have access to many features that make your experience more efficient and some of our Site will not function properly.

8. INSTRUCTIONS FOR MANAGING COOKIES

8.1 Introduction: If you have a different browser type or version, please refer to your browser's "Help" menu.

8.2 Internet Explorer 7, 8, and 9: Click on the Tools menu, and then select Internet Options. Click on the Privacy tab. Move the slider to choose your preferred settings. For more specialised cookie settings, click on Sites or Advanced.

8.3 Google Chrome: Click on the Chrome menu, and then select Settings. Click Show advanced settings. Click on Content settings to choose your preferred settings.

8.4 Mozilla Firefox 14, 15 and 16: Click on the Firefox button (or Tools menu), and then select Options. For Mac OS X users, click on the Firefox menu, and then select Preferences. Click on the Privacy panel to choose your preferred settings. For more specialised cookie settings, set 'Firefox will:' to 'Use custom settings for history.'

8.5 Safari 5.1 and Later (Mac OS X): Click on the Safari menu, and then select Preferences. Click on the Privacy tab to display cookie settings. Choose your preferred settings. For more specialised cookie settings, click on Details.